Support
We're here to help
Whether you're using one of our apps, working with us on a project, or trying to manage a child's data - there's a real person on the other end of the email.
Support email
support@condatechnology.co.zaResponse within one South African business day. We're based in Risidale, South Africa (UTC+02:00).
Frequently asked
- I'm having a problem with one of your apps. What do I do?
- Email support@condatechnology.co.za with the app name, your device model, the Android version and a short description of what happened. A screenshot or screen recording helps. We respond within one South African business day.
- How do I delete my account and my data?
- Visit our Account & Data Deletion page, or email us directly. We will confirm the request, delete the relevant data within 30 days and email you when it's done.
- My child uses your app. How do I review or delete their data?
- Parents, guardians and schools can request review or deletion of a child's data at any time by emailing us. We may ask you to verify your relationship to the child before acting on the request.
- I'm a school / tutor / founder considering a project with you.
- Start on the Contact page or write directly to support@condatechnology.co.za. The first conversation is always free.
- Do you offer refunds?
- Refunds for paid apps and in-app purchases follow Google Play's refund process in the first instance. If Play refuses a refund you believe is reasonable, email us and we'll look at it directly.